What to Expect When You
Schedule Electric Work…
Trust the Process – The process the customer should expect from Transformation Electric
I have no idea what I’m doing… What do you even do to schedule electric work?
We want to make sure you are prepared for anything on your end. So here’s how you start! First things first, what’re the issues you’re having? We have a wide variety of what we can help you with, but of course, if you’re unsure as to what is going on, we are happy to help you diagnose the problem. We can help with all of your electrical needs both in residential and commercial properties. We install lights, fans, recessed lighting, outdoor lighting, pool and hot tub electric, electric car chargers, generators, add sub-panels, upgrade your service, add new circuits throughout your home, smoke detectors, surge protection and so much more. Just about anything electric, we’ve got you covered.
Now that you know what we can help you with, all you need to do is reach out. There are a couple of different ways to book with us. You can message us through our website, through Facebook or you can just pick up the phone and call and Kristen will help you out. As soon as you give us a call one of our experienced customer service representatives will help you with scheduling you for a service. Any additional questions you may have that they cannot answer, they will have one of the electrical technicians give you a call back. We allow our field experts to take the reins in helping you out.
Okay so I know what I need help with or service on, I’m ready to call. What should I expect when actually scheduling a time?
When a customer contacts us, after expressing your needs and answering any questions you have, we will work around you. This includes your work schedule and family commitments. We will schedule your project at a time that is most convenient for you, doing our best to accommodate your needs because we understand that everyone has busy schedules. Our schedule generally starts at 8 a.m. Monday through Friday but we are more than happy to adjust based on your needs.
We are happy to provide some extra availability on weeknights and weekends to help you balance everything you may have going on. We understand that things are not normal, especially not right now. So many people are working at home or your kids may be taking classes from home so this may complicate you scheduling a bit, depending on what you need from us. Sure, it sounds like this would make things easier because you’re already going to be home, but sometimes our work requires your power to be turned off. This could potentially disrupt class or work and that’s something neither of us will want!
Once we work together to find a time that will work best for you, you will be set and ready to go. Our services will always be booked in a four-hour time slot and we try our best to schedule them three to five days after you contact us. We will send you an appointment reminder via email or text message depending on your preference and our technicians will always call when they are on their way. In your initial reminder which will be 24 hours prior to the appointment, you will get a picture of the technician that will be coming to you so you know who to expect at your door. We want to ensure not only your safety, but also know you are just as prepared as we are. With this process in place, you will be ready for their arrival but you can also run to the store or leave the house before the appointment. This way you’re not stuck in the house waiting for them the whole time.
Our electric service expert will arrive in a lettered vehicle and park on the street if possible. They will be uniformed with a name badge, approach your residence to knock or ring the doorbell. They step back six feet to maintain social distancing. Once they review your project with you they will get started.
Everything about that sounds great, but what happens during and after the appointment?
We do everything we can to make sure that your appointment is safe, clean, and just as easy as the scheduling process. Upon our technician’s arrival, we are ready to keep your home just as clean as it was when we arrived. We issue shoe covers to all of our technicians, we carry
drop cloths, vacuums, a broom and dustpan, and trash bags in every van if it is needed. We also remove any cardboard, styrofoam, and old fixtures unless the customer requests to retain it. This way we are not disturbing your space aside from just entering your home.
Of course, there’s a lot that needs to be done with everything that is going on around us as well. We are currently following the most current CDC regulations which include daily temperature scans for all employees, social distancing in the office, we issue masks, gloves, and sanitizing wipes to every technician, and we offer paperless and contactless estimating and billing. We want to keep your home both clean and safe in every way we possibly can, while still being able to help fix what you need.
Once everything is fixed up and your appointment is complete, you should expect a follow-up call in order that we can ensure that you had an exceptional experience and confirm that any work that we have installed is functioning properly and meeting your expectations. Getting this insight into your experience allows us to adjust accordingly. At Transformation Electric we not only have high standards for ourselves, but we want to continue to elevate our services and exceed those standards. We will send you a review request after your service so we can make sure we are consistently improving on our end.
This all sounds like an easy process, but how often should I be reaching out to Transformation Electric? Is an electrician something I should be utilizing more?
Transformation Electric will ALWAYS help you when something comes up, it’s our job. Plus we like to treat our customers like family so we’re happy to help. With that being said, we don’t only help when you have a noticeable problem. There are a lot of problems that are not always caught ahead of time when it comes to electrical work. Not identifying these issues can end up causing more issues to your home as well as becoming more costly. No one wants either of those issues.
We now offer a service plan that includes a yearly maintenance check for our customers. This annual appointment will have one of our technicians to come to your space and just monitor that everything is functioning correctly and safely. This might seem like something that isn’t necessary, but we feel it is. We have gone into homes for a check-up and found power strips that have started to melt behind someone’s couch or even loose outlets that have now become fire hazards. We also will stay in contact throughout the year and if you are a part of this plan, you will get coupons and discounts. While those may seem like minor issues, they can quickly turn into major ones. We always think it’s better to be safe rather than sorry.
Transformation Electric is happy to help with any needs you may have and we want to make sure you trust our process. Now that you know what to expect from us, feel free to give us a call. Even if it’s just to be sure your house is safe right now.